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CUSTOMER SERVICE

Prioritizing exceptional customer service is paramount to maintaining our brand's integrity. To facilitate effective communication with our customer service representatives and address your requirements comprehensively, we kindly request that you review all available information.

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE

MON-FRI: 9am - 8pm PT

SAT-SUN: 9am - 5pm PT

CALL US

510-830-5572

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 9am - 8pm PT

LOCATIONS

FIND US IN ANY OF THESE LOCATIONS

4922 E Yale Ave, 14

Fresno, CA 93727

510-830-5572

11201 Ed Brown Rd, Unit A Charlotte, North Carolina 28273 United States

510-830-5572

 We are excited to announce that we will be opening a new location soon. Stay tuned for updates on our progress, and we can't wait to serve you in our new space. Thank you for your continued support!

We are excited to announce that we will be opening a new location soon. Stay tuned for updates on our progress, and we can't wait to serve you in our new space. Thank you for your continued support!

We are excited to announce that we will be opening a new location soon. Stay tuned for updates on our progress, and we can't wait to serve you in our new space. Thank you for your continued support!

We are excited to announce that we will be opening a new location soon. Stay tuned for updates on our progress, and we can't wait to serve you in our new space. Thank you for your continued support!

We are excited to announce that we will be opening a new location soon. Stay tuned for updates on our progress, and we can't wait to serve you in our new space. Thank you for your continued support!

We are excited to announce that we will be opening a new location soon. Stay tuned for updates on our progress, and we can't wait to serve you in our new space. Thank you for your continued support!

FREQUENTLY ASKED QUESTIONS

  • Is my credit card information secure when ordering products?
    At VivaKoutourCosmetics, we take your privacy and security very seriously. We use top-of-the-line security measures to ensure that your credit card information is safe when you shop with us. Our website is SSL-certified, which means that all data transmitted between your browser and our website is encrypted and protected from unauthorized access. Furthermore, we do not store your credit card information on our servers. When you enter your credit card information at checkout, it is transmitted securely to our payment processor, which uses industry-standard encryption and security measures to process your payment. Rest assured that your credit card information is safe with us, and we are committed to providing you with a safe and secure shopping experience.
  • How do I track my order?
    At VivaKoutourCosmetics, we understand how important it is for our customers to receive their orders in a timely and secure manner. That's why we offer a seamless tracking process to ensure that you are always aware of the status of your shipment. To track your items, simply log in to your account on our website and navigate to the "Orders" section. Here, you will find a list of all your orders, along with their tracking numbers and shipping carrier information. Click on the tracking number to be redirected to the carrier's website, where you can track your package in real-time. If you have any questions or concerns about your order, please don't hesitate to contact our customer service team. We are always here to help
  • What information is needed to register for an account?
    To register for an account with VivaKoutourCosmetics, you will need to provide the following information: 1. Your full name 2. Your email address 3. A password of your choice Once you have provided this information and registered for an account, you will be able to access all the features of our website, including the ability to shop for our amazing range of cosmetics products, track your orders, and receive special promotions and discounts. If you have any questions or concerns about registering for an account, please feel free to contact us and we will be happy to assist you.
  • Why do I have to pay for the sales tax?
    Sales tax is a mandatory tax imposed by the government on the sale of goods and services. VivaKoutourCosmetics is obligated to collect and remit sales tax on behalf of the government for the products sold. The exact amount of sales tax depends on the state and local tax rates, and it is added to the total amount of your purchase. By paying the sales tax, you are contributing to the development of your local community, funding public services, and supporting the economy. If you have any additional questions about sales tax, please contact our customer service team.
  • What is the turnaround time to receive my products?
    At VivaKoutourCosmetics, we strive to process and ship out all orders within 1-2 business days. Once your order has been shipped, you can expect to receive your products within 3-5 business days. Please note that shipping times may vary depending on your location and shipping method selected. If you have any questions about your order status or shipping, please don't hesitate to contact our customer service team at 510-830-5572 or email at info@vivakoutourcosmetics.com.
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