SHIPPING & RETURNS

At Viva Koutour Cosmetics, we strive to provide our customers with the highest quality products and exceptional customer service. Due to the nature of our cosmetics and for hygienic reasons, we have implemented a no returns or exchanges policy. We kindly ask that you carefully consider your purchases before completing your order.

 

We understand that certain circumstances may arise, such as receiving a damaged or incorrect item. In such cases, please reach out to our customer service team within 48 hours of receiving your order, providing detailed information and supporting evidence, such as photographs, so that we may assess the situation and find a suitable resolution.

 

We value your satisfaction and will make every effort to rectify any issues that may arise due to errors on our part. However, we cannot accept returns or exchanges for reasons unrelated to product quality or order accuracy.

 

We highly recommend reviewing product descriptions, swatches, and customer reviews before making a purchase to ensure that the product meets your specific needs and preferences. If you have any questions or concerns about our products, ingredients, or shades, please don't hesitate to contact our friendly customer service team. We are here to assist you and provide all the necessary information to make an informed decision.

 

Thank you for understanding and for choosing Viva Koutour Cosmetics. We appreciate your support and look forward to serving you with exceptional beauty products in the future.

 

Thank you,

 The Viva Koutour Team.